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Patient Pathway Coordination

From enquiry to follow up

We coordinate the entire patient journey on your behalf, ensuring a smooth, professional experience at every stage.

Personalised patient touch points

At Medmin, we provide you with a named, personal secretary that will be a constant touch point in your patients journey under your care. From fact finding to empathy, your secretary will provide a full coverage to create a seamless experience for both clinician and patient.

Full coverage

Medmin ensures that you never miss a phone call again – we provide full cover should your secretary take leave, with another member of the Medmin team.

Full picture

Secretaries provide a full fact find on new patients prior to the initial consultation so you can practice with confidence, knowing you see the full picture.

Full trust

The concierge service provided by our secretaries serves to build patient trust and ensure that patients feel supported throughout their healthcare journey.

Practice knowing there’s always someone on the line

When you’re running a busy clinic, unanswered questions and admin delays aren’t just frustrating – they cost time and compromise care.

That’s why Medmin gives you direct access to a real, responsive team who knows your practice inside out.

Because every quick answer helps you deliver better care

Don’t take our word for it:

Taking the weight off private practice

Mr Karan Jolly, ENT Consultant, was coming up to his first year in private practice while managing a busy NHS role. With clinics across multiple hospitals, he needed help coordinating bookings, admin, and patient pathways – without adding more to his workload.

He partnered with Medmin to take the operational burden off his shoulders and ensure a seamless, well-managed process.

Medmin delivered a fully managed pathway solution

Medmin provided a fully managed pathway solution tailored to Mr. Jolly’s private practice needs; coordinating clinic bookings across multiple hospitals, managing patient communications and follow-ups, and handling billing and insurer liaison.

  • Streamlined admin with a dedicated practice management team, removing day-to-day operational stress
  • Maintained seamless communication with patients, improving the overall experience and journey
  • Supported ongoing growth plans with marketing discussions and strategic support for increasing referrals

Medmin make private practice hassle-free

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No admin

Medmin removed the burden of setting up, coordinating, and managing patient admin so he could focus on his clinical work.

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No bumps

With booking, communication, and logistics handled by Medmin, the whole pathway became seamless for both Mr. Jolly and his patients.

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Full support

Whenever he wasn’t sure how something worked, he could rely on the Medmin team to have the answers – making private practice feel easier, not harder.

It’s the convenience and experience that Medmin offers.

They’ve taken a huge weight off my shoulders – I know things are being done properly, and if I’m not sure about something, someone in the office always knows the answer.

Mr Karan Jolly,
Consultant ENT Surgeon

It’s the convenience and experience that Medmin offers.

They’ve taken a huge weight off my shoulders – I know things are being done properly, and if I’m not sure about something, someone in the office always knows the answer.

Mr Karan Jolly,
Consultant ENT Surgeon

Join the clinicians focusing on care – while we handle the rest