At Medmin, we provide you with a named personal secretary who will be a constant point of contact in your patients’ journey under your care. From fact-finding to empathy, your secretary will provide full coverage to create a seamless experience for both clinician and patient.
Medmin ensures that you never miss a phone call again. We provide full cover should your secretary take leave, with another member of the Medmin team stepping in.
Secretaries provide a full fact-find on new patients prior to the initial consultation so you can practise with confidence, knowing you see the full picture.
The concierge service provided by our secretaries serves to build patient trust and ensure that patients feel supported throughout their healthcare journey.
When you’re running a busy clinic, unanswered questions and admin delays aren’t just frustrating, they cost time and compromise care.
That’s why Medmin gives you direct access to a real, responsive team who know your practice inside out.
Mr Karan Jolly, ENT Consultant, was coming up to his first year in private practice while managing a busy NHS role. With clinics across multiple hospitals, he needed help coordinating bookings, admin, and patient pathways, without adding more to his workload.
He partnered with Medmin to take the operational burden off his shoulders and ensure a seamless, well-managed process.
Medmin provided a fully managed pathway solution tailored to Mr. Jolly’s private practice needs; coordinating clinic bookings across multiple hospitals, managing patient communications and follow-ups, and handling billing and insurer liaison.
Medmin removed the burden of setting up, coordinating, and managing patient admin so he could focus on his clinical work.
With booking, communication, and logistics handled by Medmin, the whole pathway became seamless for both Mr. Jolly and his patients.
Whenever he wasn’t sure how something worked, he could rely on the Medmin team to have the answers, making private practice feel easier, not harder.
It’s the convenience and experience that Medmin offers.
They’ve taken a huge weight off my shoulders. I know things are being done properly, and if I’m not sure about something, someone in the office always knows the answer.
Mr Karan Jolly,
Consultant ENT Surgeon
It’s the convenience and experience that Medmin offers.
They’ve taken a huge weight off my shoulders – I know things are being done properly, and if I’m not sure about something, someone in the office always knows the answer.
Mr Karan Jolly,
Consultant ENT Surgeon